![]() |
![]() |
![]() |
Questions? Call Us: (214) 957-4090 | ||||
![]() ![]() ![]() ![]() ![]() |
1-to-1 Customer Champs: Fred Taylor Profile American Racehorse: Selling the Game - Pure Competition American Racehorse: Selling the Game - Memorable Ownership Experience American Racehorse: Selling the Game - Types of Ownership and Costs American Racehorse: Selling the Game - Training and Racing Processes American Racehorse: Selling the Game - Strategic Planning and Budget American Racehorse: Selling the Game - Becoming an Owner Baseline Magazine: "Southwest Bumps Customer Service to First Class" Book: “I Love You More
Than My Dog” by Jeanne Bliss Book: “Lead with LUV” by
Colleen Barrett and Ken Blanchard BNet Interview: Q&A with Fred Taylor Business Week: "Customer Service Champs" Business Wire: "Southwest Goes Live with Varolli" CE Insight: "4 Ways Mistakes Can Actually Build Loyalty" CEO Spotlight: Fred Taylor, Jr. News Radio 1080 KRLD Chicago Tribune: "Talking Helps Keep Trouble At Bay" Spririt Magazine: Colleen’s Corner "Delivering Proactive Customer Service" CR Newsletter: "PCS Team Story" Crain’s Business: "Customer Service? Give Three Cheers to Southwest" Dallas Morning News: "Making It Right When Things Go Wrong" Destination CRM: "Extreme Loyalty Requires Extreme Committment" Faye Business Blog: "Customer Service 101" Fort Worth CEO: "Taking Flight in the World of Thoroughbred Racing" Horse Racing Radio Network (HRRN): "Affordable Racehorse Ownership" Houston Chronicle: "Southwest Shows Its Industry the Importance of Sincerity" Internet Radio: The Customer
Experience Show, "Improving Customer Experience, Fred Taylor Guest" Main Street: "The Sorriest Job in America" Marketing News: "Fred Taylor Leads Southwest to New Heights in Customer Satisfaction" Mobile Marketer: "Southwest Taps SMS to Streamline Customer Service" NPR/StoryCorps: "For the Man with a Thousand Sorries, Apologizing Becomes Second Nature" NUTS Blog: Being Proactive Part One NUTS Blog: Being Proactive Part Two NUTS Blog: Being Proactive Part Three NUTS Blog: Being Proactive Part Four NUTS Blog: Being Proactive Part Five Outsourcing Center: "Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier" PR Synch: "Q&A with a Derby Insider" PR Week: "Culture of Cooperation" Smart Brief: "Why Southwest Has A Chief Apology Officer: Who's Sorry Now?" StoryCorps: Interview with Fred and Julie Taylor St. Louis Business Journal: "Becoming Fred Taylor" SWALife Southwest Operational Disruption Accommodations (SODA) SXSW Panel: "The Legal Ramifications of Saying I'm Sorry" Textbook: Business
Communication - Communicating at Work Texas Thoroughbred “Mojo
Rising” The Cult Branding Company: "The Art of the Apology" The New York Times: "Airlines Learn to Fly on a Wing and an Apology" The New York Times: "With 3,200 Flights a Day, a Few Problems" The Motley Fool: "The Reason Southwest Will Beat the Market" The Washington Post: "When You Least Expect It" Awards: Allen Bogan Memorial Award InfoWorld 100 Top IT
Projects President’s Award Star of the Month Winning Spirit Join the Fun! The best way to keep up with all of the Mojo activities is to become a Fan on Mojo's Facebook page and/or follow us on Twitter to get the latest Mojo Tweets And, for info about becoming part of a Mojo Racing Partners group, contact: Fred Taylor (214) 957-4090.
Mojo Background |
|||